Friday, May 2, 2014

Individual Assignment: Luxury Brands in Fashion Industry


Introduction

How has globalization and technological lead to the democratization of luxury brands in fashion industry?
     Welcome to globalization. The main focus for luxury brands to go globalization is that companies want to take up more market share and try to make more money by providing more options in term of the pricing strategies. The advantage is that it can make their products more accessible to different segments of people according to their different needs and affordability. Democratization of luxury brands can benefit for those who cannot afford too expansive luxury but want to be involve of owing the brands, which they can feel a part of the elite (thesis statement). There are three basic phenomenons that shape and shift of the democratization of luxury to go globalize and expansion: (1) the evolve of the history of luxury industry, (2) rise of luxury goods from China and emerging markets and (3) the transform of culture luxury goods need. 



(1) The evolve of the history of luxury industry
     Luxury goods have been around for centuries that traditionally people perceive luxury as the disruptive power of desire. Below is an old-fashioned chart indicates that when we meet our comfort need we will seek for higher satisfaction such as self esteem needs like luxury good. The point “enough” in the chart indicated that differ amount people. Conversely, if we cannot be further satisfied or being overwhelmed we will fail to delight as showing in the extravagance part.  


      Many of the popular brands like Versace, Hermes, Cartier, Louis Vuitton, Armani, Dior and Chanel has been around the world for over 100 years. During the period of 1970’s many of the luxury brands suffered from lack of capital, ownership problems and diminishing market size. Nevertheless, in 1980’s many of the famous brands have revitalized their image by using celebrities to promote it brand awareness. For example, Louis Vuitton has been successful using celebrities in Academy Awards to showcase their clothing. However, luxury brands still face the problem of narrow customer segments. In the beginning of 1990s, luxury brands started to adopt brand-expansion strategies to diversify their products toward the mass market. The phenomenon of trading up has included trading down of accepting a much bigger market share. LVMH (Moët Hennessy - Louis Vuitton) is a pioneer that they used the strategy of differentiation, diversification and segmentation to increase their market share and also diversify their products. They used differentiation to ensure each of their brands has it distinction and pricing different. Also, they used diversification to enlarge their scope of products offering. These days people wants more about luxury and they are willing to pay for it: “Everything is up for grabs and consumers are willing to accept totally new, unexpected definitions of what luxury is and where luxury can be found” (Danziger, 2005). It is inescapable for luxury brands to keep growing; therefore, luxury brands must continually enhance and build more diversity of it products by adding more value into it: “The natural evolution of all luxury concepts is from class to mass. First luxury is introduced and embraced by the affluent, and then inevitably it is translated and reinterpreted down to the masses. Thus today’s luxuries become tomorrow’s necessities” (Danziger, 2005).  

(2) Rise of luxury goods from China and emerging markets
     The demand of luxury goods first wave started in Europe 100-200 years ago, second wave is about 50 years ago started in US and now the third wave started in China and other emerging markets. The demand for luxury goods is booming rapidly as there disposable income continues to rise. China is projected to become the biggest luxury goods market within the next four years. By 2020, China is expected to consume 44% of luxury goods from the world, “with Asia projected to lead worldwide consumer consumption by 2030, the race is on for the region’s customers. Those companies that come up with fresh ideas, new products, and outside-the-box marketing strategies will outpace the competition” (Korn/Ferry Institute, 2012). China’s demographics of buying luxury good is differing from the US, which the average age of the customers is between 30’s to 40’s. China’s consumer is also more proactive to buy luxury online, which the marketing strategies has been shifted in order to target the web-savvy group of the consumers in China: “The “social” phenomenon has swept through the popular culture in the past few years, as millions of people joined online communities and started using online social platforms” (Chui, Manyika & Bughin, 2012). So basically marketer in China using the tactics of social networking sites, blogs, ecommerce platforms and as well as building traditional physical stores. The technology has played a big impact and fuels China market to growth faster: “China’s wealthy are shifting away from flashy logos to more understand brands. They have been consuming luxury in its old form before they have ever made a purchase” (Tupot & Stock, n.d.). The large consumption of luxury in China not only affects locally but as well as overseas. Furthermore, the globalization context has broadened the narrative that “more than half of the growth in global demand for imports is now originating in developing countries” (Scenario DNA, 2011).
 

(3) The transform of culture luxury goods need  
     Nowadays luxury advertisements are everywhere in the magazines, banner, TV, newspaper and online ads. As you walk into the urban city you will find luxury stores nearby very easily. In China, it is normally for a receptionist to save up to three months of their salary to buy a luxury handbag. Moreover, in Russia they have a psychological habit which they will spend up to 13 percent of their income to buy luxury products. In the culture perspective the functional, financial, social and individualism dimension are very important: “Cultures drive the meaning incited by their specific involvement with certain codes inherent in the brand” (Tupot & Stock, n.d.). The functional aspect means uniqueness, usability and quality. The financial aspect is about the pricing. Social aspect is about how the product will perceive by others. The individualism aspect involves self-identity, belonging and hedonistic. Therefore, these aspects will depend how each cultures weight but the mechanism is the same in worldwide.



The impact of globalization luxury fashion industry
     Fashion is both a culture good and business that have worldwide audience and competitive global market, which competitions are extremely complex in the industry: “In order to create brad impact globally, companies must be adept at transferring the product innovation that defines their brands to new markets while taking into account the unique requirements of specific geographies and cultures” (Doyle, 2010). Globalization has becomes to be an enormous part of the fashion industry. Many of the popular fashion brands like Prada, Michael Kors, and Louis Vuitton have taken note that customer relationship management and understanding the cultural consumption of different countries is very important. In order to achieve success across the globe, they must track and obtain customer data through their patterns, behaviors and what they are buying. Also the knowledge management of sharing within the company is very important because it can ease up the time of adopting foreigner culture market and “understand how customers think about sustainability and what they are willing to pay for in connection with sustainable products or services” (Kiron, Kruschwitz & Haanaes, 2013). Especially nowadays, the relationship between globalization and fashion are effect hastily by the new creation trends, production, communication and distribution because business in the fashion industry things are changing enormously quick and every season has its own trends: The current strategic inflection point has arisen in part because economic globalization and advances in technology have significantly increased market competitiveness. Product life cycles are shorter, production costs are lower, and market demands change faster than ever before” (White Paper Entrepreneurship & Innovation, 2011).
     The trade-off that since the luxury brands has become more accessible, it will harder for customers to perceive the exclusivity and uniqueness for individual appealing. Therefore, luxury brand used brand-expansion strategies to classify different segments of customers without tarnishing the parent brand. In below, I have listed some of the major fashion evolving shifts through the consumer desire in the globalization:

  •  Globalization has allowed companies rapidly expand into multiple marketing platforms and also allowed for companies to source new suppliers easily.
  • A new re-balancing of scale is happening that from the past the market is dominant by the West; however, the global economic has been shifting spontaneously into emerging markets in the East.
  • The communication has been shifting from brand-centric to being consumer –centric, that marketing strategies has been shift from retail stores to online shop and promotions.
  • The traditional focus from time to market has been shifted to time to consumer in order to keep up with the customer demands and preferences. Since the trends are short lived nowadays the innovation process must process as quickly as possible from deign to production to retail and to the customers.
  • There is possibility the paradigm shift from more focusing on seduction on product to seduction on price which many of the people are looking for good quality of product as well as a suitable price. Therefore, affordably luxury becoming more and more popular for customers to adopt nowadays. 

Analyze some of the brand extension strategies
     Traditionally brand managers used simple business strategies to target the customers. However, nowadays brand managers faced lots of complexities and contingencies such as the revolute of business environment, channel dynamics, market fragmentation and change of global contexts. This sets of provoke has created four basic models for brand architecture strategies that includes house of brands, branded house, endorsed brand and sub-brands. The use of brand architecture strategies can provide consumers clarity and coherent of that brands because it can indicator brand roles, organizing the structure of brand portfolio and identify relationships between brands.



1. House of brand
     House of brand is an independent set of standalone brands that maximizing the impact on a market. The advantage of using house of brand can provide the direct value proposition to dominate the niche customers. Moreover, the visibly positioning allows firms to have explicit functional benefits to leverage brand into different segments of the business. Besides targeting the niche group house of brand also have other functionalities that includes: avoiding channel conflict, provide new offering that will not dilute the existing brand, avoiding brand association that would mismatch and reflect key attributes by using extraordinary and influential name.



2. Branded house
     Branded house is all products that marketed in one brand name which is often under the corporate name, which the master brand is also called the umbrella brand and under the umbrella brand there are multiple offerings. Branded house is a metaphor of putting all their eggs into one basket that all the company operations are under the same name. However, the disadvantages of this model are sometime it is difficult to maintain all of the business operations into a positive image and it may perhaps difficult to target particular groups of customers. Conversely, the benefits of branded house can maximize clarity and synergy that one positive association of particular product/service that can transfer it into other context of operations.



3. Endorsed brand
     Endorsed brand is an independent brand but usually guaranteed by the corporate brand. Endorsed brand usually plays a minor role by providing reliability to the offering. So for endorsed brand to work, the firm must need to understand the distinctiveness of the organizational brand and the product brand. Also the endorsing brand should provide some credibility and helpful association into the sights of the consumers.



4. Sub-brands 
     Sub-brands have close relationship with the parent/master brand, which parent/master brand is the primary frame of reference of sub-brands. The parent/master usually stretched the sub-brands by adding new values or associations into it. The linkages between the parent brand and the sub-brands have closer relationship than the endorsers and endorsed brands; thus, parent brand has a more drive role.



Two models for brand stretching the vertical extension and horizontal extension
     Globalization has shape luxury to become very specific good to draw the attention of small market into a big market. Upholding a narrowed product and targeting the niche group can be a safest strategy for luxury brands. However, if the luxury brand cannot sell sufficient number of its products, they must need to stretch it brand in order to boost up their sales. In the following, I will explain the two models in more details.



Pyramid Model (Vertical extension)
     Vertical extension as know as the pyramid model, it provides varieties of accessibility price range and allows them to create numerous of sub-brands to target different segments. There are varies of strata in the pyramid model. This model is commonly used in the fashion industry because the haute couture usually starts at the top with small series exclusivity at the middle and large series of licensing at the bottom. The benefit of this model is that even upper tier is losing money the lower tier can provide significant support in capital. However, the downside of this model is that the firm may shift its focus on the most earning line in the lower tier rather than focus on the upper tier. Moreover, if the quality is bad in the lower tier it will damages the reputation at the top as well.



Galaxy Model (Horizontal extension)
     Horizontal extension, also called the galaxy model, provides more products to increase its customer base by building around from the brand. In this model, brand does not downgrade itself to target the lower strata of the markets, which all sub-brands basically strand alone with each other in an equal manner. In other words, all the sub-brands have equal value and the center of the galaxy is the inventor. For example, Ralph Laurent’s sub-brands Polo Ralph Lauren, Purple Label and Black Laruen they all strand in the same manner by represent Ralph Laurent’s lifestyle.






The implication of brand stretching 
In the following I have streamline some of the advantages and disadvantages of brand extension.

Advantages
Disadvantages
  •  Increase brand equity and market share
  • Bring new customers into brand franchise and increase market coverage
  •  Enhance the parent brand image
  • Reduce introduction cost of new brands
  •  Permit consumers to seek variety
  • Promotional expenditures can be use more efficiency
  • Improve brand image
  • Reduce risk perceived by customers
  • Can dilute brand meaning
  • Can hurt the image of the parent brand if the quality cannot meet up the parent level
  • Can cannibalize sales of parent brand
  • Confuse or frustrate consumers
  • Can be a burden for the company to develop new branding
  • Can encounter retailer resistance
  • Can tarnish the parent brand if things not goes well



Case sharing: Armani brand extension success story

Armani’s company background and philosophy
     Armani was founded in 1975 in Milan and it is Italy’s most glamorous luxury brand. Armani is a high-end label brand specializing in men’s and women’s ready-to-wear, accessories, glasses, cosmetics and perfumes. Currently, Armani is operates over 300 boutiques worldwide in more than 35 counties and last year the company has generated $2.4 billion revenue.
     Armani likes all others luxury brands (Versace, Christian Dior, Gucci, Yves Saint-Laurent and etc) were built on the personality of the founders. As everyone knows ‘design’ is the soul of fashion especially for luxury apparel, the individual style of these designers become crucial for innovation and also reflects their personality to differentiate from competitors. Thus these founders are “to bring together distinctive and differentiated knowledge and capabilities from around the world to create unique innovations” (Doz & Wilson, 2012). Through the aspect of the founders’ personality and identity it created a strong sense of differentiation and uniqueness. Giorgio Armani, he is widely viewed as the most talented fashion designer in the world. His methodology of fashion is to blend the delicate of the combination of creativity and commercial know-how together. Thus, the brand Armani’s characteristics are portrait of the personality of Giorgio Armani himself.



Armani brand extension model
     Starting the parent brand Armani at the middle, Armani group owns seven fashion sub-brands portfolios such as Armani Prive, Armani Collizioni, Emporio Armani, Armani Junior, Armani Exchange, Armani Jeans and Armani Exchange. Each of the sub-brands has it owns unique proposition and pricing strategies to fulfill different segment of niche groups. For example, Armani Prive and Giorgio Armani style are more couture, Armani Collezioni style is more classical, Emporio Armani style is more fashionable, and Armani Exchange and Armani Jeans view as casual wear fashion. 

     Moreover, Armani Collezioni and Armani Prive is slightly target the market lower than Armani. This tier of sub-brands is targeted for those who aspire to wear Armani apparel but cannot afford ultimate signature line. Emporio Armani and Armani Junior are targeted at young professional segment in 25-35 year old age that provides contemporary designs. Armani Jeans in the lower price range in Armani apparel, which focusing to target young adults in the 18 to 30 year old age group to provide trendy and fashionable fashion. Armani Exchange is the licensed brand of chain of retail outlets by Armani fashion house, which provide varieties of apparel and accessories in a complete feel of luxurious. Therefore, customers perceive each of the sub-brands style and quality differently.


       


     
     Armani used the ‘pyramid business model’ for their brand extension strategy and to positions itself to occupying different group of customers. The ‘pyramid model’ starts with a very high end brand (haute couture) at the top and mass market at the bottom, which each level is aimed at different customer’s segment with different price points and distribution channels. According to the reading ‘A Framework for Strategic Innovation’,  “To truly leverage core competencies for strategic innovation, consideration of both technical and operating capabilities is essential – capabilities that are integral to an organization’s success, that yield significant customer benefits, and that provide competitive differentiation. Such competencies may include unique relationships with suppliers and partners, brand equity, organizational speed and agility, innovative business practices and proprietary technology” (A Framework for Strategic Innovation, 2002). By using the ‘pyramid model’ it offers Armani rapid growth and ability to reach different level of customers. Hence, creativity, quality and excellence of the lower level must congruent with the haute couture at the top. The benefit of ‘pyramid model’ provides opportunities for Armani to diversify their product into different segments. Therefore, the brand extension creates a synergy without tarnishing the parent brand.



Armani marketing strategy analysis
Product: Armani has wide range of sub-brand categories to address different segments of luxury good consumers. All Armani’s sub-brands have it unify factor of elements linked to the parent brand such as quality, craftsmanship and precision.


Pricing: Armani used premium-pricing strategy; however, some of the Armani’s sub-brands used lower pricing strategy.


Distribution: Armani distribute their product through their own retailer and selected distributors. Armani retailer stores can be easily reached in the major cities urban area.  For the online channel in the US market, not all the products are sold in US, only particular selected products were sold there. Armani also has their stores in outlet shopping mall and value retail outlet villages to capture customers worldwide.


Promotion: Giorgio Armani was the pioneer designer to promote luxury goods in the film and the cinema. Besides himself being ambassador of Armani, Armani also used celebrities and movie stars to promote their brand. The Academy awards have become an important event for them to get involved because it allowed stars to wear their exclusive fashion walking in the red carpet. The success relationship between celebrities and the cinema has consequently built into extraordinary chemistry with internationals stars. Also Giorgio Armani will vivid their designers to become into a popular icon.



Major benefits of Armani brand extension
     The benefit of Armani brand extension is that each of the sub-brands is linked to the parent brand Armani. Each of their sub-brands has different perception of quality of desire and style which Armani can eliminate overlapping. Each brand line have their own division serving, distinct market and running it own functional units. Each brand line has its own committed style, product and brand manager, sales and communications and pricing strategies. As a result, the pyramid model offers benefits such as economies of scale, resource allocation, create a synergy without tarnishing the parent brand and responsiveness while still controlling economic risks.  



Armani brand extension challenges

(1) Brand dilution due to over-stretch: After many years of building brand image with the customers, Armani has very well-built brand equity which it is a not surprise that Armani can easily enhance their shareholder to invest into their brand extension or new product categories. However, Armani has stretched their brand extension a bit too far. Besides their using the term ‘Armani’ for their fashion apparel, they also used the term ‘Armani’ for the luxury hotels categories and franchising their brand names to other products/services. Since their brand names have been used for diversity of things, their brand names have been diluted their brand equity.



(2) Managing brand architecture: Since Armani has diversity of portfolio of brands in different segments and target audiences; it is difficult to keep the consistency of marketing activities across all channels. The dilemma is that brand extension can gives Armani advantage to build a very strong corporate brand but on the other hand it gives them a huge risk of diluting their brand equity. Therefore, Armani should build their brand carefully and should not lose their focus as new challenges accumulate.



(3) Sustaining consistent brand personality: The key aspect of building sustaining consistently is very crucial for brand personality. Since Armani has wide brand portfolio and diverse markets, they faced challenge of building relevant brand personality, which its personality and its identity in the marketplace are not congruent. This is a challenge for Armani ahead as competition become more competitive and also the growing of their brand portfolio.



References:

A Framework for Strategic Innovation: From Breakthrough Inspiration to Business Impact (2002). Strategic Innovation Group, 1-20.

Aaker, D. A & Joachimsthaler, E. (2000). The Brand Relationship Spectrum: The key to the brand architecture challenge. Retrieved April 29, 2014 from http://www.iuc-edu.eu/group/sem1_L3/2013%20DNPBM/Lecture%2012%20Brand%20Relationship%20Spectrum.pdf

Chui, M., Manyika, J. & Bughin, J. (2012). The Social Economy: Unlocking Value and Productivity Through Social Technologies. McKinsey Gobal Institute, 1-184.

Danziger, P. N. (2005). Let Them Eat Cake: Marketing Luxury to the Masses - As Well as the Classes. Dearborn Trade Publishing : A Kaplan Professional Company.

Doyle, M. (2010). Transferring Innovation to Global Markets. Product Development, 64-66.

Doz, Y. L. & Wilson, K. (2012). 10 rules for managing global innovation. Harvard Business Review, 86-90.

Equibrand Consulting. (n.d.). Brand Architecture Examples. Retrieved April 29, 2014 from http://equibrandconsulting.com/services/brand-consultant/brand-architecture/examples

Globalization 101 (2011). The Globalization of Luxury. Retrieved April 29, 2014 from http://www.globalization101.org/the-globalization-of-luxury-3/

Gómez, J. B. (2013). The impact of brand stretching. Retrieved April 29, 2014 from http://www.creativeblogmarketing.com/the-impact-of-brand-stretching/

Isabella Brusati Consulting – the Change Management Expert. (2013). Brand Extension: How Far Can You Go?. Retrieved April 29, 2014 from http://isabellabrusati.com/wp-content/uploads/2013/04/Brand-Extension-How-Far-Can-You-Go.pdf

Jim.shamlin.com. (n.d.). 7: Luxury Brand Stretching. Retrieved April 29, 2014 from http://jim.shamlin.com/study/books/4912/07.html

Kiron, D., Kruschwitz, N. & Haanaes, K. (2013). The Innovation Bottom Line . MIT Sloan Management Review and The Boston Consulting Group, 1-22.

Korn/Ferry Institute (2012). Asia’s innovation imperative: The consumer-driven boom in the region demands business leaders who can turn creativity into value.

Luxury Studies (2011). The History of Luxury . Retrieved April 29, 2014 from http://luxurystudies.blogspot.hk/2011/02/history-of-luxury.html

Okonkwo, U. (2007). Luxury Fashion Branding, New York: Palgrave Macmillan.

Scenario DNA. (2011). The Culture of Luxury . Retrieved April 29, 2014 from http://www.slideshare.net/scenariodna/the-culture-of-luxury-2011-brand-packaging

Tupot, M. & Stock, T. (n.d.). The Culture of Luxury. Retrieved April 29, 2014 from http://www.ibsturkiye.com/ders_notlari/Emel_Goker-2.pdf

Venture Republic (n.d.). Giorgio Armani - the ultimate fashion brand. Retrieved April 29, 2014 from http://www.venturerepublic.com/resources/giorgio_armani_-_the_ultimate_fashion_brand.asp

White Paper Entrepreneurship & Innovation (2011). The Path to Growth: Accelerating Entrepreneurship and Innovation Through ICT.

Monday, March 10, 2014

How multinationals can organize to win in emerging markets?

The Shift of New Business Models

     The purchasing power parity (PPP) is an economic theory used to compare the real value of the two currencies. In general, purchasing power parity used GDP to measure the spending power in the macro environment to compare with countries. Moreover, it also used to compare the spending power of two currencies against the basket of goods such as a can of coke, a BigMac, iPhone or other consumer goods. There are two important function of the use of purchasing power parity exchange rate. Firstly, it can useful to make comparison between countries. Purchasing power parity helps to identify the price differences of physical goods in different countries. Secondly, there is correlation between exchange rate and PPP exchange rate because exchange rate tends to follow the PPP exchange rate. From the top ten countries ranked in the list, four of them (China, India, Russia and Brazil) are from the emerging markets. Therefore, there are great potential opportunities for multinationals to operate business in emerging economies: “There’s a correlation between high brand value and presence in fast growing markets. Presence doesn’t assure high brand value, but absence makes high value much more difficult to achieve in some categories. Being well represented in fast growing markets helps brands not only by driving sales, but also by influencing higher assessments of forward-looking earnings, which can lift share prices. The full impact requires being present, relevant and well differentiated” (Brown, 2013)



     The BRIC refers to the countries of Brazil, Russia, India and China, which they became a substantial crucial driver of the world economy that stated by Jim O’Neill, the former Goldman Sachs economist in 2003. This indicant the shift of economic powerhouse from developed economies towards the BRIC. In fact, after 10 year this idea has been said the economies of BRIC still persistently growing and some sources suggest that by 2027 it will take over G7 economies (Wikipedia, 2014). Hence, some critic argues that it might take much longer that assumedly by 2050 for the BRIC combined economies to take over to be the richest countries of the world. The BRICS all together contain of almost 3 billion people, with a combined nominal GDP of US$16.039 trillion and combined foreign reserves combined of US$4 trillion (Wikipedia, 2014). The statistic below shows the ten largest economies in the world from 2010 to 2050 measured by the growth of GDP, which in the near future China will overtake US to become the most GDP earning country. 

BRIC Counties’ Path to 2050 


























Some Key Indicators and Statistics for BRIC






































The Shift of New Business Models in Emerging Markets
        Up to now, assumedly 20,000 multinationals are running in emerging economies especially in China, Russia, Brazil and India. From the below survey responses reveal that multinationals are expected to gain 78% market share in emerging economies. Most of the multinationals just simply directly import their domestic goods into the emerging markets. This provides advantages because multinationals can use lower-cost labor to slash the margin, repacking the package into smaller sizes and even manufacture products locally. Perhaps there is situation that multinationals only confine themselves in higher-income tiers because emerging markets aren’t creating enough sufficient returns to them. To exploit these markets, companies must develop a new business model. It is important for multinationals to discover the unmet needs for customer in order to satisfy them.

In the following video, Matt Eyring, the President of Innosight consultant firm, explained why disruptive innovation in developing markets needs to rethink its new business models. Multinationals who think they change their business models in emerging market they actually haven’t change it, they just tweak around the edges. Erying mentioned that multinationals only use cutting cost as a value to sale, instead multinationals should build from ground up and re-thinking the fundamental value proposition from customer perspective. He thinks that it is important to fulfill the unmet needs for the emerging markets by changing it business model R&D. Also he reveals that affordable luxury is missing from the emerging middle class. For further information please watch the video. 



Higher-Income Segment of Emerging Markets
        The successful business model in the developed country can wholly re-appear in emerging markets without changing profit formulas and operating models (Eyring & Johnson, 2011). Multinationals can take the advantage to develop the products at low costs and high margins by economic of scale and reduction of variable costs. Higher income segment is willing to spend more disposable money on luxury goods to enhance their social status, recognition and prestige. 
       Thanks to BRIC markets, the luxury good has been double-digit growth even during the time of the economic crisis and it is still continually growing in the future. In the emerging markets customer perceive luxury goods not only the product can provide the product value itself, it also provide difference value of benefits. Since the economic is rapidly growing and the important of quality of life for emerging markets, customers seek for quality, authenticity, brand recognition and fascinate elements of the luxury brands. China is a good example that they consume lots of luxury goods, “China is the star luxury goods market with sales consistently outperforming the global market” (Doran, 2012). According to McKinsey & Company the diagram below, China’s very wealth and wealth class are projected to be account for 70 percent of the luxury goods in 2015.  
       Therefore, it is important for some multinationals to differentiate by providing prominent quality products and services. 


Middle-Income Segment of Emerging Markets

      In emerging markets, the majority of population comes from middle to low income. The middle-income segment has more potentials as they have higher purchasing power than low-income. The middle class in the BRIC has great potential growth and it cans growth as much as fourfold in the next decade. Targeting this segment can generate high sales volume due to the large population. The strategy to capture middle-income customers is different from the high-income‘s by focusing to compete on price as those people cannot afford goods with high price. That why affordable luxury brands are booming to target the middle class. The strong purchasing power just discussed from the PPP and the diffusion of wide penetration of middle class has brought them into affordable luxury goods. Affordable luxury goods not only provide middle class prestige value, it also provides them a stepping stone toward upward social mobility. For example, some luxury brands like Jimmy Choo, Mulberry, Burberry, Ralph Lauren and Michael Kors have already repositioned itself to tap into the demand for the cash-rich middle class (Just-style, 2012)
     An interesting case from ‘How to Win in Emerging Market: Lessons from Japan’ it talked about how Japan powerhouse companies switch it target segments to middle and low-end when they enter to emerging markets. Many of the Japan’s multinationals have underestimated the rate of growth in the emerging economies. Indeed many of the foreign multinationals already response quickly to these shifts; however, Japan’s multinationals are reluctant and not keen enough for the change. The four major problems that cause the hesitation are: distaste for the middle and low-end segments of the market, aversion to mergers and acquisitions, reluctance to commit financially and organizationally, and a failure to properly allocate talent (Ichii & Hattori). Japan’s multinationals resolve this problems by went after the middle market, actively pursued acquisitions and partnerships in emerging markets, develop products tailored to local market and create strong local management teams. 
    Therefore, the multinationals should find out the unmet needs of consumers by conducting detailed observation of middle-income segment.




Key Challenges to Develop New Business Model 
1. Cultural complexity – different cultural traits (Hofstede's cultural dimensions), high vs low context, languages and history
2. Economic disparity – income distribution can be varying in emerging markets
3. Went local by create local adaptation and customer value proposition
4. Hire and train the right staffs locally with expatriate guiding through them
5. Political stability – provide clarifying law protection, transparency, taxation, corruption and personal safety all this will give confident to investors

Transfer Old Mindset to New Mindset
        Company’s mindset has close relations with targeting segments as it determines the business model for creating customer values. According to our class reading ‘The 12 Different Ways for Companies to Innovate’, the dimension of value capture is an important mechanism for multinationals to recapture it value in the emerging markets that the company can discover untapped revenue streams, develop novel pricing systems and otherwise expand its ability to capture value from interactions with customers and partners(Sawhney & Wolcott, 2006). Companies with old mindset will focus on product profitability, current sales, brand equity and market share; therefore, these multinationals target high-income segment well using the existing business models by cutting variable costs in emerging countries. In contrast, multinationals with new mindset focus more on long-term elements like customer profitability, customer lifetime values, customer equity and customer equity share, they can target both high-income and middle-income segment well by revamping their business models which satisfy the segment needs specifically; therefore, they work well in both differentiation and pricing strategy. Moreover, it is important for multinationals to manage customer experiences by “redesign customer interactions across all touch points and all moments of contact” (Sawhney & Wolcott, 2006).  Multinationals can target more profitable segments in emerging markets by creating higher customer values in line with changing business models wisely.




References:
Atsmon, Y., Dixit, V. & Wu, C. (2011). Tapping China’s luxury-goods market. Retrieved March 10, 2014 from http://www.mckinsey.com/insights/marketing_sales/tapping_chinas_luxury-goods_market

Brown, M. (2013). Brand value increases across categories. BrandZ TM Top 100 Most Valuable Global Brand 2013.

Doran, S. (2012). A Quick Look at Luxury in the BRICs. Retrieved March 10, 2014 from http://luxurysociety.com/articles/2012/09/a-quick-look-at-luxury-in-the-brics

Eyring, M. J., Johnson, M. W. & Nair, H. (2011). New Business Models in Emerging Markets. Harvard Business Review, 89-95

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